Buying a flight should leave you with a confirmed ticket, a clear departure point and somebody to contact if anything changes. With Air Peace, the detail that catches many travellers out is assuming that every route uses the same terminal or follows the same ticket rules.
This guide takes you through the booking process first, then the contacts, route network and airport arrangements that matter before departure. It also explains how to handle a debit without a ticket and what to check before requesting a refund.
How to Book Air Peace Flights
You can buy through the official website, the airline’s mobile app, an airport or sales outlet, or a travel agency. Have the passenger’s identification details, travel dates, working email address and telephone number ready. For an international journey, check the destination’s entry requirements before purchasing.
Booking on the Website, Step by Step
- Type flyairpeace.com into your browser and select Book a Flight. Follow the booking link from the official site rather than an advert or unsolicited message.
- Choose one-way or return travel. Select the departure and arrival airports, dates and numbers of adults, children and infants, then search.
- Open the available flight options. Compare departure times, any connections and the fare conditions for each sector. Select both flights if buying a return journey.
- Enter every passenger’s name exactly as shown on their accepted identification. Provide contact details that the traveller can access, particularly for schedule-change notices.
- Review baggage, selected seats and other extras. Check the final amount, currency, airport names and dates before continuing to payment.
- Choose an available payment method. The airline lists Nigerian bank cards, supported international cards, real-time transfers and outlet payments; availability depends on the booking market. For a card, complete the bank’s authentication on its payment screen. For a transfer, use the instructions and reference supplied for that transaction.
- Wait for the result and save the e-ticket, receipt and confirmation email. Air Peace describes a six-character booking reference and a separate 13-digit e-ticket number. Check that the ticket matches the journey you selected.
Using the Mobile App
The Air Peace FAQ confirms booking through its Android and iPhone apps. Verify the app through the airline’s official channels before installing it. Open the flight-search function, enter your route, dates and passenger categories, then select the itinerary and fare. Complete passenger details and the offered payment process, and save the issued ticket outside the app as well. Check-in is a later step; buying through an app does not automatically check you in.
Buying at an Airport, Sales Outlet or Agency
Use the official sales-outlet directory to choose a location and confirm its opening hours. Give the representative your route, dates, passenger details and luggage needs. Ask them to show the itinerary and explain change and refund conditions before paying through the outlet’s approved method. Collect the receipt, airline reference and issued ticket before leaving.
For a travel agency, request an itemised quotation separating the fare from its service charge. Ask who will handle changes and refunds, then provide passenger details and pay through the agency’s documented process. Obtain the airline ticket, not just an agency invoice. Our Ibom Air payment and booking guide helps you compare these conditions when your return date is uncertain.
Completing a Held Reservation or Resolving a Missing Ticket
If Booking on Hold is offered, save the reference and the exact expiry shown. Retrieve the reservation through Manage Booking to pay online, or ask an official office or customer care to complete it before that deadline. A hold is temporary and does not replace a paid ticket.
If your account is debited but no Air Peace ticket arrives, check your inbox and spam folder, then email callcenter@flyairpeace.com with the passenger name, reference if available, amount, payment time and transaction evidence. Ask whether the reservation has been ticketed before attempting another payment. Never send your card PIN or bank authentication code to a representative.
Air Peace Customer Care Contacts
The main customer-care telephone number is +234 201 343 8133. General passenger enquiries and complaints can be sent to callcenter@flyairpeace.com. The published UK customer-care number is +44 20 3769 3665.
The head office is at 25 Sobo Arobiodu Street, GRA, Ikeja, Lagos. Customer-care availability and head-office opening hours are different: the airline advertises round-the-clock customer care, while its head-office hours are Monday to Friday, 8 am to 5 pm, excluding public holidays.
For a useful response, send your booking reference, passenger name, route and travel date. Explain the problem in a few clear sentences. If payment is involved, include the transaction reference and amount while hiding unnecessary card or account details. Keep replies in the same email thread so the history remains easy to follow.
Air Peace Routes Within and Outside Nigeria
The published route directory covers domestic, regional and international travel. Domestic destinations shown include Abuja, Akure, Anambra, Asaba, Benin City, Calabar, Enugu, Gombe, Ibadan, Ilorin, Kano, Lagos, Maiduguri, Makurdi, Owerri, Port Harcourt, Uyo, Warri and Yola. Kaduna also appears among destination selections on the site.
That is a destination list, not a promise that every pair of cities has a nonstop daily service. A passenger searching from Ilorin to another city should check the exact itinerary rather than assuming that two airports in the same network are directly connected.
| Network | Destinations Shown in the Published Directory | What to Check |
|---|---|---|
| Domestic | Major hubs and regional Nigerian airports | Direct service, operating day and departure terminal |
| Regional | Accra, Banjul, Dakar, Douala, Lomé and Monrovia | Connection arrangements and entry documents |
| International | London, Johannesburg, Mumbai and Jeddah | Exact airport, operating dates and current travel advisories |
Some directory entries combine domestic feeder points with international destinations. Use the booking result to distinguish a direct flight from a connecting journey. Seasonal services and temporary disruptions can also change which flights are sold on a particular date.
For travel outside Nigeria, review passport and visa requirements before buying a restrictive ticket. Our Nigeria Immigration Service portal guide helps you identify the appropriate Nigerian document service. Entry permission for a foreign destination must still be checked with that country’s authorities.
Which Lagos Terminal Does Air Peace Use?
There is no safe universal terminal answer for every flight. Domestic, regional and international departures are different, and the airline specifically tells passengers to confirm their departure terminal before travel. Check the terminal on the itinerary and the airline’s departure information, then ask customer care if the wording is unclear.
In Lagos, tell your driver the exact terminal name rather than saying only “Murtala Muhammed Airport”. Domestic GAT, MMA2 and the international facilities are not interchangeable drop-off points. Arriving at the wrong building can use up the time you allowed for check-in.
For a connecting journey, establish whether you need to collect your bags and move to another terminal. Do not plan a tight transfer around the assumption that bags will automatically be checked through. The airline’s published guidance says onward travellers may need to reclaim baggage and check in again.
Air Peace Check-In Times and Baggage Preparation
The published physical check-in windows differ by journey type. Domestic check-in opens three hours before departure and closes 45 minutes before departure. Regional check-in opens four hours before and closes 60 minutes before. International check-in opens six hours before and closes 90 minutes before.
Those are counter deadlines, not suggested times to arrive at the airport entrance. You still need to reach the correct building, pass initial checks and join any queue. Give yourself extra time if you have several bags, children or assistance needs.
Read the allowance printed for your fare and route before packing. A domestic allowance should not be carried over to a London itinerary without checking. Weigh the bags at home and measure unusually large luggage. Our guide to excess baggage charges covers the difference between extra weight, an additional piece and an oversized item.
Keep identification, essential medicines and valuables in permitted cabin baggage. If a bag is missing or damaged on arrival, report it to the baggage-services team before leaving the airport and retain the report reference.
Air Peace Refunds and Ticket Changes
Refund eligibility depends on the ticket purchased. The published FAQ identifies Economy Non-Flexi tickets as non-refundable and describes deductions on voluntary refunds of refundable tickets. It also contains route-specific surcharges. Read the conditions attached to your own booking before assuming that one percentage or fee applies universally.
For an Air Peace ticket purchased directly, the published refund contact is callcenter.refund@flyairpeace.com. Agent-issued tickets should be taken back to the issuing agent. Send the ticket, identification and required payment details through the verified process, and ask for confirmation that the request has been received.
A voluntary cancellation is different from a flight cancelled by the airline. State clearly which situation applies. If the departure was cancelled, preserve the cancellation notice and ask about the available refund or replacement arrangements. Do not accept a travel credit without understanding its validity and restrictions.
For a date change, request the new total before agreeing. A change fee and a fare difference are separate costs. The cheapest original ticket may become less attractive if you already know that the date is likely to move.
Frequently Asked Questions
What If I Have Been Debited but Have No Ticket?
Contact customer care with the payment reference and booking details. Check spam folders and the booking status first, then ask whether the payment needs reconciliation. Avoid paying again until the first transaction has been investigated.
Can I Transfer My Ticket to Another Person?
The published rules do not allow ticket transfers or ordinary name changes. A spelling correction should be reported promptly. A legal name change requires supporting documentation and airline review.
Do I Need a Passport for a Domestic Flight?
A domestic passenger needs a valid ticket and accepted identification. International and regional travel require the appropriate passport and any applicable entry or transit permission. Confirm which identification is accepted if yours is unusual.
Before You Leave for the Airport
The most useful Air Peace preparation is straightforward: secure the issued ticket, confirm the terminal, read the fare conditions and leave time for the published check-in deadline. Keep your booking reference accessible and use verified customer-care channels whenever payment, baggage or a schedule change needs attention.
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